Delete your account and data

The fastest way: in the app

Open the DCZ app, go to Settings → Delete Account and confirm. Deletion begins immediately, and you have 30 days to change your mind by signing in again. After 30 days it is permanent and cannot be undone.

If you cannot sign in

Use the form below. We will email you to confirm before anything is deleted.

Or email [email protected] from the address registered on the account, with the subject Account deletion request. We will reply to that address to confirm the request before anything is deleted — a request made from outside the account is not proof that you own it, and acting on it without confirming would let anyone delete someone else's.

What is deleted

• Your profile, photos and albums
• Your email address, phone number and password
• Your location data and preferences
• Your messages, subject to the exception below

What is kept, and why

A small amount is retained because the law requires it, or because deleting it would destroy someone else's records:

• Records we are legally required to keep, for the statutory period, in a separate system
• Reports and moderation decisions where you were the subject of a report — records of a safety process
• Messages already delivered to another member — their copy is theirs, as set out in our Terms
• Backups, until they age out in the ordinary cycle

Everything else is destroyed. See our Privacy Policy for the full retention position.

How long it takes

Deletion completes 30 days after the request, automatically. Requests made by email take a little longer, because we confirm with you first.

Questions? [email protected]